§ 8 Special rules for maintenance contracts
- The creation and management of backups of uploaded data on separate mediums is to be done by the customer themselves. The provider is not in charge of creating backups unless further specified.
- Security updates will be installed by the provider within 14 days after their announcement.
- Unless further specified newly needed extensions, changes or adjustment of existing components, modules or plug-ins not part of the concluded service contract.
- Security updates will not be installed should it be apparent that doing so will break components, modules or plug-ins. In this case the provider will contact the customer directly, after which the customer has to decide whether he will take the risk of updating.